Clear from the start.

Refund policy

REFUND POLICY — eSIMXplore
Last updated: 13 September 2026

1. Voluntary 48-hour cancellation window. A customer may request cancellation and a refund within 48 hours after the eSIM is delivered or made available, provided the provider’s systems confirm that the eSIM has not been activated and no included service has been used. This voluntary policy does not reduce mandatory consumer rights.

2. What counts as activation. An eSIM is treated as activated when the provider records the plan as active, started or used, when it first connects to the relevant network, or when plan validity begins. Receiving a QR code alone does not necessarily mean activation. Installing the eSIM also does not necessarily mean activation unless that specific plan starts validity on installation.

3. After 48 hours. After the voluntary 48-hour period, change-of-mind refunds are not normally provided for reasons such as a changed trip, choosing the wrong destination or plan, duplicate or accidental purchase, deciding to use another provider, no longer needing the service, or failing to check device compatibility.

4. Activated or used eSIMs. Once activation or usage has started, a change-of-mind refund is not available. Partial use, slow speeds in a specific location or unused remaining data do not by themselves create a refund right.

5. Undelivered, incorrect or defective products. If the eSIM is not delivered within the stated maximum period, installation details are invalid, the supplied product does not match the order, or a confirmed provider/service defect prevents use, support will first try to resolve the issue. If the confirmed problem cannot reasonably be solved, a full or partial refund may be approved according to the affected part of the service.

6. How a claim is checked. eSIMXplore may ask for the order reference, destination, plan, device model, screenshots, error messages, network settings or other reasonable information. Provider records may be used to verify delivery, activation and usage.

7. Refund method. Approved refunds are normally returned through the original payment method where technically possible. The time for funds to appear depends on the bank, card issuer or payment provider.

8. Abuse or fraud. A request may be rejected where records reasonably indicate fraud, manipulation, false information, repeated abusive claims or an attempt to refund a service already activated or used.

9. Mandatory rights. Nothing in this policy excludes any non-waivable right available under applicable law.